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Call center software for outbound teams

One platform replaces the dialer, the CRM, the voice carrier, the e-sign tool, the booking widget and the salesscreen dashboard. One price. Benchmarked on your real data.

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+46% closed deals 99.7% live voice EU · GDPR
What is call center software

The operating system of a calling floor.

Call center software is the platform a sales or contact center runs on. At minimum it includes a dialer, voice infrastructure and reporting. Modern call center software — Hitrate is a full-stack EU platform — also bundles CRM, e-sign, booking, salesscreen and HR, so a 50-seat floor doesn't need to stitch together five vendors and pray they stay integrated.

For outbound-led sales operations the centre of gravity is the dialer. For inbound-led contact centres it's queue routing and IVR. Most platforms specialise in one or the other and bolt on the other side reluctantly. Hitrate is built outbound-first because that is where the math is hardest — and the inbound side inherits the same voice quality, recording, CRM and reporting infrastructure.

The buying decision is rarely about features on a list. It's about how much friction the platform introduces between a lead landing in the CRM and money landing in the bank. Hitrate's answer to that friction is to remove every interstitial system between the agent's headset and the signed contract.

Inside the stack

Six tools. One platform. One price.

Predictive dialer

Adaptive pacing, parallel calls, regulatory-safe abandon rates, supervisor whisper and barge-in, full call recording.

Cloud voice

SIP, BYO carrier supported, number provisioning across the Nordics and EU, HD audio, full SBC, intelligent number rotation.

Native CRM

Lead pools, dispositions, follow-ups, custom fields, pipeline automation. No third-party CRM seat required.

E-sign and booking

Send a signable agreement and book a meeting from inside the same call screen. Closes the loop between conversation and signed deal in seconds.

Salesscreen and HR

Live floor visualisation, gamification, scheduling, payroll inputs, coaching loops and 1:1 reporting.

Open API

Two-way sync of leads, dispositions, recordings and outcomes — for teams that need to keep an existing CRM in the loop.

Bundled vs stitched

What teams replace when they switch.

On a typical migration, Hitrate replaces several contracts and several integrations:

  • The existing dialer vendor (Five9, Aircall, Genesys, Talkdesk, NICE or the long tail of regional dialers).
  • CRM seats for the calling team (Salesforce, HubSpot, Pipedrive). Closers and CSMs can keep their existing CRM and sync via API.
  • The e-sign add-on for the calling team (DocuSign, Scrive, Oneflow).
  • The booking widget (Calendly, Chili Piper).
  • The salesscreen / gamification tool (Salesscreen, Spinify).

One platform, one contract, one source of truth. The dialer, the CRM and the sign tool all share the same call recording and the same disposition pipeline — so reporting doesn't break the way it does across stitched vendors.

Live benchmarks

The platform measured side-by-side.

Run head-to-head with the two most commonly switched-from call center platforms on identical contact lists. How the benchmark works.

Orders per 20,000 contacts

+46%

Closed deals from an identical list. Hitrate produced 1,080 orders in the same-list benchmark.

Hitrate1080
Company X840
Company Y740

Reachability of the contact list

+80%

Number rotation plus voicemail filter compound. Hitrate connected 48.6% of the list.

Hitrate48.6%
Company X33.0%
Company Y27.0%

Outcomes per agent / hour

+25%

Yes + No + Loss outcomes per agent-hour.

Hitrate20.30
Company X16.24
Company Y15.08
Deployment

Hours to live, not months.

Before any commitment, Hitrate is run on your real campaigns side-by-side with your current platform. The numbers come from your floor — not from a sales deck. Migration runs in a shared channel of your choice (Slack, Teams, email). Contacts, dispositions, recording histories and pipeline data import in bulk.

Most teams place their first live calls on Hitrate within a working day. Full migration off the previous platform typically completes in under a week. Per-market abandon-rate limits, calling-hour windows, suppression lists and recording retention come pre-configured to local regulation across Sweden, Norway, Denmark, Finland and Iceland.

Call center software FAQ

Six questions buyers actually ask.

What is call center software?
The platform a contact or sales centre runs on. At minimum it includes a dialer, voice infrastructure and reporting. Modern call center software like Hitrate also bundles CRM, e-sign, booking, salesscreen and HR.
What's the difference between call center and contact center software?
Call center software historically meant voice-only outbound or inbound. Contact center software extended that to email, chat, social and SMS. Today the terms are used interchangeably. Hitrate is voice-first.
How much does it cost?
Per-seat pricing in the market ranges from 60 to 250+ EUR per agent per month, usually with paid add-ons. Hitrate uses one price for the full stack, scoped to team size and calling setup.
Is Hitrate GDPR compliant?
Yes. Hosted entirely inside the EU, ships with a standard GDPR-compliant DPA, supports per-market consent flows.
How long does it take to deploy?
Most teams are fully operational within hours. Migration runs in a live channel of choice, contacts and dispositions import in bulk.
Can Hitrate handle inbound calls too?
Yes. The same agent can field inbound when a campaign is hot and go back on outbound when it cools — one queue, one screen, no platform switching.
Book a benchmark

One platform. Replace five vendors.

Run Hitrate side-by-side with your current call center stack on your own contacts.

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[email protected] +46 20 11 33 40