An auto dialer is software that places outbound calls automatically from a contact list, removing the need for sales agents to manually look up and dial each number. The term is broad — and the difference between a good auto dialer and a bad one is measured in hours of recovered selling time per agent per day, not features on a brochure.
On the low end, an auto dialer might just open a pre-filled phone number on an agent's screen. On the high end — where Hitrate operates — the dialer dials multiple numbers in parallel, decides in real time which calls are real humans, suppresses everything that isn't, rotates the outbound caller-ID to keep numbers off spam filters, and feeds the connect-time data back into the pacing model that placed the next call.
Most "auto dialer" purchases lock teams into a system that automates the part that wasn't actually the bottleneck. The bottleneck on a calling floor is almost never the seconds spent dialing — it's the minutes spent waiting through voicemail, the lists that go cold once numbers get flagged, and the idle time hiding inside open customer cards. Hitrate was built to remove those, not just the dialing keystrokes.